Our policy lasts 15 days. We can offer you a refund or exchange in a case:
*You are unsatisfied with your product
*Product is broken, damaged
*Does not fit you properly
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
These are goods such as underwear (briefs) where we do not accept returns to keep the product sanitary.
Additional non-returnable items:
*Gift cards
*Some health and personal care items
*Custom made products, for example, custom camisole dress. 
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted
Product that has been used before
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed,
and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
Please contact us at order@sugarskin.eu

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at
order@sugarskin.eu and send your returning item to:
Sugar Skin, Liepajas iela
5a-3, Priekule LV3434, Latvia
Omniva or DPD parcel shops - Priekules TOP parcel shop.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.


To return your product, you should mail your product to:
Sugar Skin, Liepajas iela
5a-3, Priekule LV3434, Latvia
You will find a label with our address below your purchase.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Hope you are satisfied and see you soon!

With love, Sugar Skin